Complaints Policy

Who we are and what we do
Qured respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Your visit to www.qured.com and our mobile app is collectively referred to as the “Site” and is subject to the terms set out in this privacy policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Health Technologies Limited (trading as “Qured”) is the data controller and responsible for your personal data (collectively referred to as “Qured”, “we”, “us” or “our” in this privacy policy). We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please email hello@qured.com or write to: Unit 3.05l, 411 – 413 Oxford Street, London, W1C 2PE.
This policy is updated from time to time. The latest version updated on 21st May 2019 is published on this page. All updated versions of the policy will be published on this page.
Information we may collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). When you visit our Site or correspond with us by phone, e-mail or otherwise you may give us information that would be classed as personal data about you and others you are acting on behalf of. We may collect, use, store and transfer different kinds of personal data about you when you do so which we have grouped together follows:
Identity Data which includes your first name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data which includes your address, email address and telephone numbers.
Our contract with you

3.1. One-Off Bookings

3.1.1. You may make a request for a One-Off Booking by telephone and via our website or app. You will be asked for details including:

3.1.1.1. Email, mobile telephone number, name, date of birth, gender, address, payment details.

3.1.1.2. Certain details that are optional such as the contact details of the regular GP you are registered with.

3.1.2. Upon making a request for a One-Off Booking via our website or app, you will be asked to confirm that you accept being charged the applicable fees and that you are happy that your credit card (where applicable) will be pre-authorised for such payment.

3.1.3. Our acceptance of your request for a One-Off Booking through our website or app will take place when you click on the box on our website or app formally accepting our terms and conditions and when we receive payment from you (whichever is the later) at which point a contract will come into existence between you and us. If we are unable to accept your request for a One-Off Booking for any reason, we will inform you of this in writing as soon as possible and will not charge you for any Services.

3.2. Membership Services including Membership Bookings

3.2.1. You may make a request for Membership Services by telephone and via our website or app. You will be asked for details including:

3.2.1.1. Email, mobile telephone number, name, date of birth, gender, address, payment details.

3.2.1.2. Certain details that are optional such as the contact details of the regular GP you are registered with.

3.2.1.3. Your payment details.

3.2.2. Upon making a request for Membership Services via our website or app, you will be asked to confirm that you accept being charged the applicable fees in accordance with the payment arrangements we notify you of.

3.2.3. Our acceptance of your request for Membership Services through our website or app will take place when you click on the box on our website or app formally accepting our terms and conditions and when we receive payment from you (whichever is the later) at which point a contract will come into existence between you and us. If we are unable to accept your request for our Membership Services for any reason, we will inform you of this in writing as soon as possible and will not charge you for any Services.

3.2.4. Once you are a Member you may make a request for a Membership Booking by telephone and via our website or app in accordance with the terms set out in Schedule 2. You may make a request for a One-Off Booking by telephone and via our website or app. You will be asked for your details as a Member.

3.2.5. Our acceptance of your request for a Membership Booking through our website or app will take place when you click on the box on our website or app formally accepting our terms and conditions for the Membership Booking. If we are unable to accept your request for a Membership Booking for any reason, we will inform you of this in writing as soon as possible.

3.3. Your confirmation

When we accept your request for our Services we will confirm the Services we will supply to you. It will help us if you can have to hand your confirmation whenever you contact us about our Services.